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Last Updated: April 3, 2026

1. Who We Are

PigaOda ("we," "us," or "our") is an e-commerce platform based in Nairobi, Kenya, that allows Vendors to create stores and Customers to purchase products and services. We are committed to protecting your personal data in accordance with the Kenyan Data Protection Act, 2019.

2. What Data We Collect

We may collect and process the following data:

Account Information: Name, email address, phone number (Safaricom, Airtel, Telkom), and password.

Business/Vendor Information: Business name, KRA PIN (for vendor payouts), and store details.

Transaction Data: Order details, delivery addresses, and payment history.

Technical Data: IP address, device information, and browsing behavior on our site.

Communications: Any messages sent to us via our customer service channels.

3. How We Use Your Data

We use your data to:

  • Set up and manage your vendor account or customer profile.
  • Process your orders and facilitate payments.
  • Communicate with you about your orders, promotions, or platform updates.
  • Comply with legal obligations, such as tax reporting requirements.
  • Improve our platform and prevent fraud.
4. Sharing Your Information

We only share your data when necessary:

With Vendors/Customers: To complete an order (e.g., sharing customer address with the vendor, or vendor name with the customer).

With Service Providers: Third parties who help us run the platform (e.g., payment gateways, courier services, or cloud hosting providers). They are bound to protect your data.

Legal Authorities: If required by law or a court order in Kenya.

5. Data Security

We implement security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online transmission is 100% secure.

6. Your Rights

Under Kenyan law, you have the right to:

• Access your personal data

• Correct inaccurate information

• Delete your account and data*

• Withdraw consent for marketing

*Subject to legal retention requirements, e.g., financial records.

7. Cookies

We use cookies to enhance your browsing experience and analyze site traffic.

Contact Us

To exercise your rights or for any privacy-related questions:

Email: [Your Email Address]

Phone: +254 [Your Phone Number]

We aim to respond to all requests within 7 working days.

By operating a store on PigaOda, you acknowledge that you have read and understood this Privacy Policy

For vendor-specific inquiries: vendor-support@pigaoda.com