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Last Updated: April 3, 2026

1. Who We Are

PigaOda is an e-commerce platform based in Nairobi, Kenya. We allow users to browse and purchase products and services from various independent stores hosted on our platform.

2. What Data We Collect

To provide our services, we may collect:

Account Information: Name, email address, phone number, and login credentials.

Transaction Information: Billing and shipping addresses, order details, and payment confirmations (we do not store raw payment data).

Usage Data: Information on how you use our site, including IP address, browser type, and pages visited.

3. How We Use Your Data

We use your data to:

  • Process your orders and deliver products/services.
  • Manage your account and provide customer support.
  • Communicate with you about order updates or promotional offers (you can opt out anytime).
  • Improve our platform and prevent fraud.
4. How We Share Your Information (Marketplace Specific)

Because PigaOda hosts multiple stores, we share data only as necessary:

With Independent Stores: When you place an order on a specific store, we share your name, phone number, and delivery address with that specific vendor only to fulfill your order.

With Service Providers: We share data with third parties who help us run the business (e.g., payment processors, delivery partners). They are contractually obligated to keep your data confidential.

Legal Compliance: We may disclose data if required by Kenyan law or regulatory authorities.

5. Data Security & Retention

We implement security measures (such as SSL encryption) to protect your data. We retain your personal data only as long as necessary to provide services or comply with legal obligations.

6. Your Rights Under Kenyan Law

Under the Data Protection Act, 2019, you have the right to:

• Access the data we hold about you

• Correct inaccurate information

• Request deletion of your data (where applicable)

• Withdraw consent for marketing communications

Contact Us

To exercise your rights or for any privacy-related questions, contact us at:

Email: [Your Email Address]

We aim to respond to all requests within 7 working days.

By using PigaOda, you acknowledge that you have read and understood this Privacy Policy